Vitame is proud to offer worldwide shipping, bringing the freshness of our cold-pressed juices to your doorstep, no matter where you are.
Orders are typically processed within 1-2 business days (Monday through Friday, excluding holidays) after payment confirmation. Please note that during peak seasons or promotional periods, processing times may be slightly longer.
We partner with reputable international and domestic carriers to ensure your order arrives safely and efficiently. Shipping methods and estimated delivery times will vary depending on your location and the shipping option selected at checkout. You will be able to view the available shipping options and their estimated delivery times during the checkout process.
Please Note: Delivery times are estimates and are not guaranteed. Factors such as customs clearance, local postal service processing, and unforeseen circumstances can sometimes cause delays.
Shipping costs are calculated based on the weight of your order, the destination country, and the shipping method selected. You can view the exact shipping cost at checkout before completing your purchase.
For international orders, please be aware that you may be subject to import duties, taxes, and other fees levied by your country's customs regulations. These charges are the responsibility of the customer and are not included in the Vitame shipping fees. We recommend checking with your local customs office for more information.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to the carrier's website where you can track the progress of your delivery.
If you experience any issues with your delivery, such as delays or damage, please contact our customer support team as soon as possible. We will do our best to assist you in resolving the issue.
At Vitame, we are committed to providing you with the freshest and highest quality cold-pressed juices. Due to the perishable nature of our products, we do not typically accept returns or offer exchanges.
If your order arrives damaged or if you received the wrong items, please contact our customer support team within 48 hours of receiving your order. Please include photos of the damaged items or the incorrect order, along with your order number. We will review your case and, if appropriate, arrange for a replacement or a refund.